Survey & Feedback is survey software that lets you trigger smart surveys at the moments that matter, after a purchase, a support ticket, or a project milestone, and feeds responses straight into your CRM. As customer feedback software with NPS software and a CSAT survey tool built in, it captures how people really feel while the experience is still fresh. Acting as an easy online survey tool, it asks the right question at the right time without adding manual work. As a voice of customer platform tied to each record, it turns scattered feedback into structured insight your team can actually act on.
Marketing app · Omnie AI
Nereid: Survey & Feedback
Survey software that sends smart surveys after key moments and feeds responses, CSAT, and NPS scores straight into your CRM.
AI at work Response summarisation, trigger targeting and detractor alerting
Ready to subscribe? Click hereGDPRDPA 2018SOC 2HIPAAFERPAWCAG 2.2
3+
Connected tools
6
Industries served
What it does
Nereid: Survey & Feedback, explained.
Key features
- Trigger surveys automatically after key customer moments.
- Capture CSAT, NPS, and open feedback in one place.
- Feed every response straight into CRM records.
- Spot unhappy customers early and follow up fast.
- Track satisfaction trends over time across your base.
AI at work
AI at work in Nereid: Survey & Feedback.
The moments where the AI does the work your team used to do by hand.
Response summarisation
AI reads open-text responses and summarises themes and sentiment, replacing a manual read-through of every comment.
Trigger targeting
AI decides the best moment and channel to survey each customer for the best response rate, a job a CX manager used to configure by trial and error.
Detractor alerting
AI flags a low score or negative comment for immediate follow-up, instead of waiting for a weekly report review.
More on Nereid: Survey & Feedback
Survey software triggered at the right moment
Survey & Feedback is survey software that fires at the moments that reveal the most. A purchase, a resolved ticket, or a project milestone triggers the right survey automatically, so you ask while the experience is still fresh.
As customer feedback software with NPS software and a CSAT survey tool built in, it measures loyalty and satisfaction with one light-touch question. Responses land against the customer in your CRM, not in a disconnected spreadsheet.
Working as a straightforward online survey tool and a proper voice of customer platform, it turns scattered opinions into structured insight. Your team spots patterns early and acts on feedback before it hardens into churn.
See it in action
Watch Nereid: Survey & Feedback in 90 seconds.
A quick walkthrough of how Nereid: Survey & Feedback works and how teams use it day to day.
Nereid: Survey & Feedback, product tour
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Connects with your tools
Works with the systems you already use.
Nereid: Survey & Feedback connects to Bitrix24, Gmail, Mailchimp out of the box, and through Omnie AI it works with the CRM, project, finance, document, communication and marketing tools below.
CRM
Projects
Finance
Documents
Communication
Marketing
Compliance & standards
Built to meet the standards your sector expects.
Nereid: Survey & Feedback is built on the Omnie AI platform, so the security, data-protection and accessibility standards below are handled as standard, here’s what each one covers.
UK GDPR & EU GDPR
How personal data is handled. A data-protection lead, mapped personal data (ROPA), clear privacy notices, Data Processing Agreements with vendors, and defined subject-access (DSAR) and breach procedures.
Data Protection Act 2018 (UK)
The UK’s implementation of GDPR. ICO registration and data-protection fee, UK GDPR controls applied across the app, and records of processing activities kept up to date.
SOC 2 (Type II)
Independent assurance over security, availability and confidentiality. Controls are operated over a 3–12 month window and audited by an independent CPA firm, who issue the SOC 2 Type II report.
HIPAA (US)
Protection of US health information. Business Associate Agreements, Privacy and Security Rule safeguards (access controls, encryption, audit logging), a risk analysis and workforce training.
FERPA (US)
Protection of US student education records. Operating under a “school official” designation, restricted access to records, parental/eligible-student consent, and data-handling agreements with the institution.
WCAG 2.2 AA / Accessibility
Accessibility for all users. The site and app are audited against WCAG 2.2 AA, aligned with the Equality Act, ADA and EN 301 549, issues are remediated, and testing is carried out on an ongoing basis.
Built on Omnie AI
Four things every app gets as standard.
Customised to Fit
We build your applications to suit your individual requirements. We connect them to the tools you already use, then support you to develop and improve your applications.
AI Built-in
All apps have AI built in that makes your business run better, streamlining your processes, freeing up your team and helping you deliver a better experience to every customer.
Secure & Compliant
Your apps run on secure, managed infrastructure. Your data and your customers’ data stay protected, and all apps are compliant with recognised industry standards.
Dedicated Support
Your Customer Success Manager learns your business to understand your needs and is available by phone or messenger to answer questions and provide advice.
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Businesses we work with
Trusted by teams around the world.
Build Nereid: Survey & Feedback for your business.
Start from this template and customise it to your exact needs with Omnie AI, hosted, secured and supported by our team.
FAQs
Nereid: Survey & Feedback, common questions.
What does Nereid: Survey & Feedback connect to? +
Nereid: Survey & Feedback works with Bitrix24, Gmail, Mailchimp, and through Omnie AI it can connect to other CRM, project management, finance, document and communication tools you use.
Can we customise Nereid: Survey & Feedback to how we work? +
Yes. Nereid: Survey & Feedback is a starting template, with the Vibe Code feature in Omnie AI you can change the fields, logic, integrations and design to fit your exact process, with our team on hand whenever you need them.
Is our data secure? +
Security is built into the Omnie AI architecture from the ground up, so your data and your customers’ data are protected by a structured, proven approach rather than the gaps self-built apps leave behind.
Do you host and maintain Nereid: Survey & Feedback? +
Yes. We host your app on secure, managed infrastructure with a staging environment and continuous backups, so it stays fast, available and protected with nothing for you to manage.
What support do we get? +
Our team of experienced developers is on hand throughout. If you hit problems building, or your app ever causes issues, we can step in to diagnose and fix them for you.
Which industries is Nereid: Survey & Feedback for? +
Nereid: Survey & Feedback is used by teams across Education, Healthcare, Hospitality, Nonprofit, Retail & E-commerce and Technology & SaaS, and adapts to the way your business works.