Review & Reputation Manager is reputation management software that automatically asks for reviews at the right moment, typically just after a deal closes or a job completes, and gathers ratings and feedback back into your CRM. As review management software with review request automation built in, it prompts happy customers when satisfaction is highest, so you build a stronger public reputation while capturing honest insight internally. Working as online review software and a customer review platform, it turns good work into social proof with no manual chasing. Doubling as an NPS and review tool, it helps you measure loyalty and act on feedback in the same place.
Marketing app · Omnie AI
Iapetus: Review & Reputation Manager
Reputation management software that automatically requests reviews from happy customers after a deal closes, collecting ratings and feedback back into your CRM.
AI at work Sentiment triage, response drafting and theme detection
Ready to subscribe? Click hereGDPRDPA 2018SOC 2HIPAAWCAG 2.2
4+
Connected tools
6
Industries served
What it does
Iapetus: Review & Reputation Manager, explained.
Key features
- Trigger review requests automatically after key milestones.
- Reach customers when satisfaction is at its peak.
- Collect ratings and feedback directly into your CRM.
- Build public reputation and social proof over time.
- Catch unhappy customers early, before they go public.
AI at work
AI at work in Iapetus: Review & Reputation Manager.
The moments where the AI does the work your team used to do by hand.
Sentiment triage
AI reads incoming reviews and feedback and flags negative ones for urgent response, work a reputation manager used to do by scanning every review.
Response drafting
AI drafts a first-pass reply to reviews in the right tone, replacing a manual write-up.
Theme detection
AI surfaces recurring themes across reviews (e.g. "slow delivery") so nobody has to manually tally comments.
More on Iapetus: Review & Reputation Manager
Reputation management software on autopilot
Review & Reputation Manager is reputation management software that asks for feedback at exactly the right moment. Just after a deal closes or a job wraps up, it invites the customer to leave a review while their goodwill is at its peak.
As review management software with review request automation, it removes the awkward manual chasing. Requests go out consistently, so a steady stream of ratings builds your presence on the platforms that matter.
Ratings and comments flow back into your CRM, making this both online review software and a customer review platform. As an NPS and review tool, it also measures loyalty, turning honest feedback into public proof and internal insight.
See it in action
Watch Iapetus: Review & Reputation Manager in 90 seconds.
A quick walkthrough of how Iapetus: Review & Reputation Manager works and how teams use it day to day.
Iapetus: Review & Reputation Manager, product tour
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Connects with your tools
Works with the systems you already use.
Iapetus: Review & Reputation Manager connects to Bitrix24, Gmail, Mailchimp, Twilio out of the box, and through Omnie AI it works with the CRM, project, finance, document, communication and marketing tools below.
CRM
Projects
Finance
Documents
Communication
Marketing
Compliance & standards
Built to meet the standards your sector expects.
Iapetus: Review & Reputation Manager is built on the Omnie AI platform, so the security, data-protection and accessibility standards below are handled as standard, here’s what each one covers.
UK GDPR & EU GDPR
How personal data is handled. A data-protection lead, mapped personal data (ROPA), clear privacy notices, Data Processing Agreements with vendors, and defined subject-access (DSAR) and breach procedures.
Data Protection Act 2018 (UK)
The UK’s implementation of GDPR. ICO registration and data-protection fee, UK GDPR controls applied across the app, and records of processing activities kept up to date.
SOC 2 (Type II)
Independent assurance over security, availability and confidentiality. Controls are operated over a 3–12 month window and audited by an independent CPA firm, who issue the SOC 2 Type II report.
HIPAA (US)
Protection of US health information. Business Associate Agreements, Privacy and Security Rule safeguards (access controls, encryption, audit logging), a risk analysis and workforce training.
WCAG 2.2 AA / Accessibility
Accessibility for all users. The site and app are audited against WCAG 2.2 AA, aligned with the Equality Act, ADA and EN 301 549, issues are remediated, and testing is carried out on an ongoing basis.
Built on Omnie AI
Four things every app gets as standard.
Customised to Fit
We build your applications to suit your individual requirements. We connect them to the tools you already use, then support you to develop and improve your applications.
AI Built-in
All apps have AI built in that makes your business run better, streamlining your processes, freeing up your team and helping you deliver a better experience to every customer.
Secure & Compliant
Your apps run on secure, managed infrastructure. Your data and your customers’ data stay protected, and all apps are compliant with recognised industry standards.
Dedicated Support
Your Customer Success Manager learns your business to understand your needs and is available by phone or messenger to answer questions and provide advice.
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Businesses we work with
Trusted by teams around the world.
Build Iapetus: Review & Reputation Manager for your business.
Start from this template and customise it to your exact needs with Omnie AI, hosted, secured and supported by our team.
FAQs
Iapetus: Review & Reputation Manager, common questions.
What does Iapetus: Review & Reputation Manager connect to? +
Iapetus: Review & Reputation Manager works with Bitrix24, Gmail, Mailchimp, Twilio, and through Omnie AI it can connect to other CRM, project management, finance, document and communication tools you use.
Can we customise Iapetus: Review & Reputation Manager to how we work? +
Yes. Iapetus: Review & Reputation Manager is a starting template, with the Vibe Code feature in Omnie AI you can change the fields, logic, integrations and design to fit your exact process, with our team on hand whenever you need them.
Is our data secure? +
Security is built into the Omnie AI architecture from the ground up, so your data and your customers’ data are protected by a structured, proven approach rather than the gaps self-built apps leave behind.
Do you host and maintain Iapetus: Review & Reputation Manager? +
Yes. We host your app on secure, managed infrastructure with a staging environment and continuous backups, so it stays fast, available and protected with nothing for you to manage.
What support do we get? +
Our team of experienced developers is on hand throughout. If you hit problems building, or your app ever causes issues, we can step in to diagnose and fix them for you.
Which industries is Iapetus: Review & Reputation Manager for? +
Iapetus: Review & Reputation Manager is used by teams across Automotive, Field Services & Trades, Healthcare, Hospitality, Professional Services and Retail & E-commerce, and adapts to the way your business works.