Helpdesk is help desk software that brings all of your customer support into one place, so conversations, priorities, and service levels are managed alongside the customer records you already hold in your CRM. As a ticketing system built on top of your customer data, every support ticket is tied to the right contact or company, giving agents full context on past interactions and open issues. With SLA management built in, this customer support software helps your team stay on top of response times so nothing slips through the cracks. It gives growing teams proper service desk software without a separate, disconnected tool to maintain.
Support app · Omnie AI
Ganymede: Helpdesk
Help desk software that manages every customer support ticket in one place, with conversations, priorities, and SLAs synced to the customer records you already hold in your CRM.
AI at work Ticket triage, draft replies and sentiment & escalation
Ready to subscribe? Click hereGDPRDPA 2018SOC 2HIPAAFERPAWCAG 2.2
4+
Connected tools
6
Industries served
What it does
Ganymede: Helpdesk, explained.
Key features
- Manage every support ticket in a single, organised workspace.
- Sync conversations, priorities, and SLAs directly to CRM customer records.
- Give agents full customer context, including history and open issues, on every ticket.
- Track response and resolution times against SLAs to keep service standards high.
- Reduce missed or duplicated work with a clear, shared view of the support queue.
AI at work
AI at work in Ganymede: Helpdesk.
The moments where the AI does the work your team used to do by hand.
Ticket triage
AI reads incoming tickets and sets priority, category, and SLA automatically, a task a support lead used to do manually each morning.
Draft replies
AI suggests a first-draft response pulled from past tickets and the customer's history, replacing an agent's blank-page start.
Sentiment & escalation
AI flags frustrated or at-risk customers from message tone, so a manager doesn't have to read every thread to catch them.
More on Ganymede: Helpdesk
Help desk software built around your CRM
Helpdesk is help desk software that treats your CRM as the single source of truth. Every support ticket links to the contact or company it belongs to, so agents open a conversation already knowing the history, the account, and what has been promised.
As a ticketing system and customer support software in one, it keeps priorities, statuses, and replies organised in a shared queue. Nothing gets lost between inboxes, and managers can see at a glance where the team is stretched.
Built-in SLA management software keeps response and resolution times honest, while the service desk software foundation scales as you grow. Your team delivers consistent support without bolting on yet another disconnected platform.
See it in action
Watch Ganymede: Helpdesk in 90 seconds.
A quick walkthrough of how Ganymede: Helpdesk works and how teams use it day to day.
Ganymede: Helpdesk, product tour
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Connects with your tools
Works with the systems you already use.
Ganymede: Helpdesk connects to Bitrix24, Gmail, Microsoft Teams, Slack out of the box, and through Omnie AI it works with the CRM, project, finance, document, communication and marketing tools below.
CRM
Projects
Finance
Documents
Communication
Marketing
Compliance & standards
Built to meet the standards your sector expects.
Ganymede: Helpdesk is built on the Omnie AI platform, so the security, data-protection and accessibility standards below are handled as standard, here’s what each one covers.
UK GDPR & EU GDPR
How personal data is handled. A data-protection lead, mapped personal data (ROPA), clear privacy notices, Data Processing Agreements with vendors, and defined subject-access (DSAR) and breach procedures.
Data Protection Act 2018 (UK)
The UK’s implementation of GDPR. ICO registration and data-protection fee, UK GDPR controls applied across the app, and records of processing activities kept up to date.
SOC 2 (Type II)
Independent assurance over security, availability and confidentiality. Controls are operated over a 3–12 month window and audited by an independent CPA firm, who issue the SOC 2 Type II report.
HIPAA (US)
Protection of US health information. Business Associate Agreements, Privacy and Security Rule safeguards (access controls, encryption, audit logging), a risk analysis and workforce training.
FERPA (US)
Protection of US student education records. Operating under a “school official” designation, restricted access to records, parental/eligible-student consent, and data-handling agreements with the institution.
WCAG 2.2 AA / Accessibility
Accessibility for all users. The site and app are audited against WCAG 2.2 AA, aligned with the Equality Act, ADA and EN 301 549, issues are remediated, and testing is carried out on an ongoing basis.
Built on Omnie AI
Four things every app gets as standard.
Customised to Fit
We build your applications to suit your individual requirements. We connect them to the tools you already use, then support you to develop and improve your applications.
AI Built-in
All apps have AI built in that makes your business run better, streamlining your processes, freeing up your team and helping you deliver a better experience to every customer.
Secure & Compliant
Your apps run on secure, managed infrastructure. Your data and your customers’ data stay protected, and all apps are compliant with recognised industry standards.
Dedicated Support
Your Customer Success Manager learns your business to understand your needs and is available by phone or messenger to answer questions and provide advice.
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Businesses we work with
Trusted by teams around the world.
Build Ganymede: Helpdesk for your business.
Start from this template and customise it to your exact needs with Omnie AI, hosted, secured and supported by our team.
FAQs
Ganymede: Helpdesk, common questions.
What does Ganymede: Helpdesk connect to? +
Ganymede: Helpdesk works with Bitrix24, Gmail, Microsoft Teams, Slack, and through Omnie AI it can connect to other CRM, project management, finance, document and communication tools you use.
Can we customise Ganymede: Helpdesk to how we work? +
Yes. Ganymede: Helpdesk is a starting template, with the Vibe Code feature in Omnie AI you can change the fields, logic, integrations and design to fit your exact process, with our team on hand whenever you need them.
Is our data secure? +
Security is built into the Omnie AI architecture from the ground up, so your data and your customers’ data are protected by a structured, proven approach rather than the gaps self-built apps leave behind.
Do you host and maintain Ganymede: Helpdesk? +
Yes. We host your app on secure, managed infrastructure with a staging environment and continuous backups, so it stays fast, available and protected with nothing for you to manage.
What support do we get? +
Our team of experienced developers is on hand throughout. If you hit problems building, or your app ever causes issues, we can step in to diagnose and fix them for you.
Which industries is Ganymede: Helpdesk for? +
Ganymede: Helpdesk is used by teams across Education, Financial Services, Healthcare, Hospitality, Retail & E-commerce and Technology & SaaS, and adapts to the way your business works.