Twilio Phone App is a business phone system powered by Twilio that gives your team a proper business line without desk phones. Rent a number through Twilio, then make and receive calls from the app; as a VoIP phone app and cloud telephony app, it matches incoming calls against your CRM so you see who is calling before you answer, and logs every call to a searchable history. Outbound dialling starts from your CRM contact list, find the name and tap to dial, so this CRM click-to-dial softphone app means nobody copies numbers between screens. As call logging software, it lands calls, notes, and outcomes back on the contact record automatically.
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Cupid: Twilio Phone App
A business phone system powered by Twilio that lets you make and receive calls from your phone, with caller ID matched to your CRM contacts and a full call history.
AI at work Caller identification, call summarisation and missed-call triage
Ready to subscribe? Click hereGDPRDPA 2018SOC 2WCAG 2.2
2+
Connected tools
6
Industries served
What it does
Cupid: Twilio Phone App, explained.
Key features
- Make and receive calls on a Twilio number from iOS or Android.
- Caller ID looks up incoming numbers against your CRM and shows the contact before you answer.
- Search your CRM contacts in-app and tap to dial — no copying numbers.
- Full call history with duration, direction, outcome, and optional recordings.
- Calls logged automatically against the right contact record in your CRM.
AI at work
AI at work in Cupid: Twilio Phone App.
The moments where the AI does the work your team used to do by hand.
Caller identification
Matching against your CRM surfaces the caller's history before the call is answered, replacing a manual look-up.
Call summarisation
AI transcribes and summarises the call, logging notes and outcome automatically, replacing manual note-taking after every call.
Missed-call triage
AI decides the best next action for a missed call (voicemail, task, reassign) based on who called and why, a judgement call a receptionist used to make.
More on Cupid: Twilio Phone App
A business phone system linked to your CRM
Twilio Phone App is a business phone system that runs on the phones your team already carry. Rent a number through Twilio and make or receive business calls from the app, with no desk handsets and no separate hardware to manage.
As a VoIP phone app and cloud telephony app, it matches incoming calls against your CRM, so you see who is calling before you pick up. Every call is logged to a searchable history, so the record of a relationship is always complete.
This CRM click-to-dial softphone app starts outbound calls from your contact list: find the name, tap to dial, no copying numbers. As call logging software, it writes calls, notes, and outcomes back to the contact automatically.
See it in action
Watch Cupid: Twilio Phone App in 90 seconds.
A quick walkthrough of how Cupid: Twilio Phone App works and how teams use it day to day.
Cupid: Twilio Phone App, product tour
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Connects with your tools
Works with the systems you already use.
Cupid: Twilio Phone App connects to Bitrix24, Twilio out of the box, and through Omnie AI it works with the CRM, project, finance, document, communication and marketing tools below.
CRM
Projects
Finance
Documents
Communication
Marketing
Compliance & standards
Built to meet the standards your sector expects.
Cupid: Twilio Phone App is built on the Omnie AI platform, so the security, data-protection and accessibility standards below are handled as standard, here’s what each one covers.
UK GDPR & EU GDPR
How personal data is handled. A data-protection lead, mapped personal data (ROPA), clear privacy notices, Data Processing Agreements with vendors, and defined subject-access (DSAR) and breach procedures.
Data Protection Act 2018 (UK)
The UK’s implementation of GDPR. ICO registration and data-protection fee, UK GDPR controls applied across the app, and records of processing activities kept up to date.
SOC 2 (Type II)
Independent assurance over security, availability and confidentiality. Controls are operated over a 3–12 month window and audited by an independent CPA firm, who issue the SOC 2 Type II report.
WCAG 2.2 AA / Accessibility
Accessibility for all users. The site and app are audited against WCAG 2.2 AA, aligned with the Equality Act, ADA and EN 301 549, issues are remediated, and testing is carried out on an ongoing basis.
Built on Omnie AI
Four things every app gets as standard.
Customised to Fit
We build your applications to suit your individual requirements. We connect them to the tools you already use, then support you to develop and improve your applications.
AI Built-in
All apps have AI built in that makes your business run better, streamlining your processes, freeing up your team and helping you deliver a better experience to every customer.
Secure & Compliant
Your apps run on secure, managed infrastructure. Your data and your customers’ data stay protected, and all apps are compliant with recognised industry standards.
Dedicated Support
Your Customer Success Manager learns your business to understand your needs and is available by phone or messenger to answer questions and provide advice.
More apps
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Support
Ganymede: Helpdesk
Help desk software that manages every customer support ticket in one place, with conversations, priorities, and SLAs synced to the customer records you already hold in your CRM.
$1,090 / annum
Plus $600 Setup & Training
Support
Oberon: Customer Portal
Customer portal software that gives clients a secure self-service space to view orders, invoices, documents, and support tickets, all powered by the data in your CRM.
$1,390 / annum
Plus $700 Setup & Training
Support
Proteus: Knowledge Base
Knowledge base software for publishing a searchable self-service help centre for customers and staff, with usage analytics tied to your CRM.
$890 / annum
Plus $500 Setup & Training
Businesses we work with
Trusted by teams around the world.
Build Cupid: Twilio Phone App for your business.
Start from this template and customise it to your exact needs with Omnie AI, hosted, secured and supported by our team.
FAQs
Cupid: Twilio Phone App, common questions.
What does Cupid: Twilio Phone App connect to? +
Cupid: Twilio Phone App works with Bitrix24, Twilio, and through Omnie AI it can connect to other CRM, project management, finance, document and communication tools you use.
Can we customise Cupid: Twilio Phone App to how we work? +
Yes. Cupid: Twilio Phone App is a starting template, with the Vibe Code feature in Omnie AI you can change the fields, logic, integrations and design to fit your exact process, with our team on hand whenever you need them.
Is our data secure? +
Security is built into the Omnie AI architecture from the ground up, so your data and your customers’ data are protected by a structured, proven approach rather than the gaps self-built apps leave behind.
Do you host and maintain Cupid: Twilio Phone App? +
Yes. We host your app on secure, managed infrastructure with a staging environment and continuous backups, so it stays fast, available and protected with nothing for you to manage.
What support do we get? +
Our team of experienced developers is on hand throughout. If you hit problems building, or your app ever causes issues, we can step in to diagnose and fix them for you.
Which industries is Cupid: Twilio Phone App for? +
Cupid: Twilio Phone App is used by teams across Field Services & Trades, Financial Services, Professional Services, Real Estate, Recruitment & Staffing and Retail & E-commerce, and adapts to the way your business works.