Knowledge Base is knowledge base software that lets you publish a searchable help centre for customers and staff, so common questions are answered without raising a ticket. As a self-service knowledge base and practical help centre software, it deflects repetitive queries and frees your team for the work that needs a human. Usage analytics, tied to your CRM, show what people are searching for and where content gaps lie. Equally useful as internal wiki software and a documentation platform, and as everyday FAQ software, it makes your team’s knowledge easy to find, reuse, and keep up to date.
Support app · Omnie AI
Proteus: Knowledge Base
Knowledge base software for publishing a searchable self-service help centre for customers and staff, with usage analytics tied to your CRM.
AI at work Article drafting, gap detection and direct answers
Ready to subscribe? Click hereGDPRDPA 2018SOC 2HIPAAFERPAWCAG 2.2
3+
Connected tools
6
Industries served
What it does
Proteus: Knowledge Base, explained.
Key features
- Publish searchable help articles for customers and staff.
- Cut support tickets by enabling self-service.
- See what users search for with built-in analytics.
- Identify content gaps and improve articles over time.
- Keep knowledge connected to your CRM support data.
AI at work
AI at work in Proteus: Knowledge Base.
The moments where the AI does the work your team used to do by hand.
Article drafting
AI drafts and updates help articles from support tickets and product changes, replacing a knowledge manager's manual write-up.
Gap detection
AI spots what people are searching for with no good answer and suggests new articles, a job previously done by manually reviewing search logs.
Direct answers
AI answers a question straight from the knowledge base content, not just a link, replacing a support agent's manual look-up.
More on Proteus: Knowledge Base
Knowledge base software that deflects tickets
Knowledge Base is knowledge base software that answers questions before they reach your team. A searchable, self-service knowledge base sits in front of support, so customers and staff find what they need without raising a ticket.
As tidy help centre software, it presents articles clearly and keeps them easy to navigate. Usage analytics tied to your CRM reveal what people search for and where content is missing, so you improve the pages that matter most.
The same platform works as internal wiki software, a documentation platform, and dependable FAQ software. Your team's knowledge stops living in scattered chats and documents and becomes something everyone can find and reuse.
See it in action
Watch Proteus: Knowledge Base in 90 seconds.
A quick walkthrough of how Proteus: Knowledge Base works and how teams use it day to day.
Proteus: Knowledge Base, product tour
Add a video embed URL or embed snippet in the app’s “App details” box to replace this placeholder.
Connects with your tools
Works with the systems you already use.
Proteus: Knowledge Base connects to Bitrix24, Dropbox, Google Drive out of the box, and through Omnie AI it works with the CRM, project, finance, document, communication and marketing tools below.
CRM
Projects
Finance
Documents
Communication
Marketing
Compliance & standards
Built to meet the standards your sector expects.
Proteus: Knowledge Base is built on the Omnie AI platform, so the security, data-protection and accessibility standards below are handled as standard, here’s what each one covers.
UK GDPR & EU GDPR
How personal data is handled. A data-protection lead, mapped personal data (ROPA), clear privacy notices, Data Processing Agreements with vendors, and defined subject-access (DSAR) and breach procedures.
Data Protection Act 2018 (UK)
The UK’s implementation of GDPR. ICO registration and data-protection fee, UK GDPR controls applied across the app, and records of processing activities kept up to date.
SOC 2 (Type II)
Independent assurance over security, availability and confidentiality. Controls are operated over a 3–12 month window and audited by an independent CPA firm, who issue the SOC 2 Type II report.
HIPAA (US)
Protection of US health information. Business Associate Agreements, Privacy and Security Rule safeguards (access controls, encryption, audit logging), a risk analysis and workforce training.
FERPA (US)
Protection of US student education records. Operating under a “school official” designation, restricted access to records, parental/eligible-student consent, and data-handling agreements with the institution.
WCAG 2.2 AA / Accessibility
Accessibility for all users. The site and app are audited against WCAG 2.2 AA, aligned with the Equality Act, ADA and EN 301 549, issues are remediated, and testing is carried out on an ongoing basis.
Built on Omnie AI
Four things every app gets as standard.
Customised to Fit
We build your applications to suit your individual requirements. We connect them to the tools you already use, then support you to develop and improve your applications.
AI Built-in
All apps have AI built in that makes your business run better, streamlining your processes, freeing up your team and helping you deliver a better experience to every customer.
Secure & Compliant
Your apps run on secure, managed infrastructure. Your data and your customers’ data stay protected, and all apps are compliant with recognised industry standards.
Dedicated Support
Your Customer Success Manager learns your business to understand your needs and is available by phone or messenger to answer questions and provide advice.
More apps
Explore related apps.
Support
Ganymede: Helpdesk
Help desk software that manages every customer support ticket in one place, with conversations, priorities, and SLAs synced to the customer records you already hold in your CRM.
$1,090 / annum
Plus $600 Setup & Training
Support
Oberon: Customer Portal
Customer portal software that gives clients a secure self-service space to view orders, invoices, documents, and support tickets, all powered by the data in your CRM.
$1,390 / annum
Plus $700 Setup & Training
Support
Naiad: Live Chat & Inbox
Live chat software that brings website chat, email, and SMS into one shared inbox, with every conversation tied to its CRM contact.
$1,890 / annum
Plus $800 Setup & Training
Businesses we work with
Trusted by teams around the world.
Build Proteus: Knowledge Base for your business.
Start from this template and customise it to your exact needs with Omnie AI, hosted, secured and supported by our team.
FAQs
Proteus: Knowledge Base, common questions.
What does Proteus: Knowledge Base connect to? +
Proteus: Knowledge Base works with Bitrix24, Dropbox, Google Drive, and through Omnie AI it can connect to other CRM, project management, finance, document and communication tools you use.
Can we customise Proteus: Knowledge Base to how we work? +
Yes. Proteus: Knowledge Base is a starting template, with the Vibe Code feature in Omnie AI you can change the fields, logic, integrations and design to fit your exact process, with our team on hand whenever you need them.
Is our data secure? +
Security is built into the Omnie AI architecture from the ground up, so your data and your customers’ data are protected by a structured, proven approach rather than the gaps self-built apps leave behind.
Do you host and maintain Proteus: Knowledge Base? +
Yes. We host your app on secure, managed infrastructure with a staging environment and continuous backups, so it stays fast, available and protected with nothing for you to manage.
What support do we get? +
Our team of experienced developers is on hand throughout. If you hit problems building, or your app ever causes issues, we can step in to diagnose and fix them for you.
Which industries is Proteus: Knowledge Base for? +
Proteus: Knowledge Base is used by teams across Education, Financial Services, Healthcare, Professional Services, Retail & E-commerce and Technology & SaaS, and adapts to the way your business works.