Customer Health Monitor is customer success software that combines signals from usage, support activity, and payment behaviour to score the health of each account and flag churn risk early, right inside your CRM. As customer health score software and churn prediction software in one, it turns scattered signals into a clear, actionable picture. Working as customer retention software, it lets account managers act on warning signs before customers leave, and double down on healthy accounts ripe for growth. With account health monitoring built into a genuine CSM platform, your team knows exactly where to spend its attention.
Analytics app · Omnie AI
Helene: Customer Health Monitor
Customer success software that scores account health from usage, support, and payment signals, flagging churn risk early right inside your CRM.
AI at work Health scoring, churn-cause explanation and expansion signal detection
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3+
Connected tools
5
Industries served
What it does
Helene: Customer Health Monitor, explained.
Key features
- Score account health from multiple live signals.
- Flag at-risk customers before they churn.
- Surface healthy accounts ready for expansion.
- Give account managers clear, actionable insight.
- Keep health scores visible inside your CRM.
AI at work
AI at work in Helene: Customer Health Monitor.
The moments where the AI does the work your team used to do by hand.
Health scoring
AI combines usage, support, and payment signals into a single score, replacing a manual, subjective account review.
Churn-cause explanation
AI explains why an account's score dropped in plain language, a job an account manager used to investigate manually.
Expansion signal detection
AI flags accounts showing buying signals for upsell, work a CSM used to notice only anecdotally.
More on Helene: Customer Health Monitor
Customer success software that predicts churn
Customer Health Monitor is customer success software that reads the signals you already have. Usage, support activity, and payment behaviour combine into a single score, so the health of every account is visible right inside your CRM.
As customer health score software and churn prediction software, it turns quiet warning signs into an early alert. Account managers see who is drifting before the customer decides to leave, which is exactly when intervention still works.
Working as customer retention software with account health monitoring built in, this CSM platform tells your team where to focus. Rescue the at-risk accounts, and put growth effort into the healthy ones that are ready for more.
See it in action
Watch Helene: Customer Health Monitor in 90 seconds.
A quick walkthrough of how Helene: Customer Health Monitor works and how teams use it day to day.
Helene: Customer Health Monitor, product tour
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Connects with your tools
Works with the systems you already use.
Helene: Customer Health Monitor connects to Bitrix24, Salesforce, Stripe out of the box, and through Omnie AI it works with the CRM, project, finance, document, communication and marketing tools below.
CRM
Projects
Finance
Documents
Communication
Marketing
Compliance & standards
Built to meet the standards your sector expects.
Helene: Customer Health Monitor is built on the Omnie AI platform, so the security, data-protection and accessibility standards below are handled as standard, here’s what each one covers.
UK GDPR & EU GDPR
How personal data is handled. A data-protection lead, mapped personal data (ROPA), clear privacy notices, Data Processing Agreements with vendors, and defined subject-access (DSAR) and breach procedures.
Data Protection Act 2018 (UK)
The UK’s implementation of GDPR. ICO registration and data-protection fee, UK GDPR controls applied across the app, and records of processing activities kept up to date.
SOC 2 (Type II)
Independent assurance over security, availability and confidentiality. Controls are operated over a 3–12 month window and audited by an independent CPA firm, who issue the SOC 2 Type II report.
HIPAA (US)
Protection of US health information. Business Associate Agreements, Privacy and Security Rule safeguards (access controls, encryption, audit logging), a risk analysis and workforce training.
WCAG 2.2 AA / Accessibility
Accessibility for all users. The site and app are audited against WCAG 2.2 AA, aligned with the Equality Act, ADA and EN 301 549, issues are remediated, and testing is carried out on an ongoing basis.
Built on Omnie AI
Four things every app gets as standard.
Customised to Fit
We build your applications to suit your individual requirements. We connect them to the tools you already use, then support you to develop and improve your applications.
AI Built-in
All apps have AI built in that makes your business run better, streamlining your processes, freeing up your team and helping you deliver a better experience to every customer.
Secure & Compliant
Your apps run on secure, managed infrastructure. Your data and your customers’ data stay protected, and all apps are compliant with recognised industry standards.
Dedicated Support
Your Customer Success Manager learns your business to understand your needs and is available by phone or messenger to answer questions and provide advice.
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Businesses we work with
Trusted by teams around the world.
Build Helene: Customer Health Monitor for your business.
Start from this template and customise it to your exact needs with Omnie AI, hosted, secured and supported by our team.
FAQs
Helene: Customer Health Monitor, common questions.
What does Helene: Customer Health Monitor connect to? +
Helene: Customer Health Monitor works with Bitrix24, Salesforce, Stripe, and through Omnie AI it can connect to other CRM, project management, finance, document and communication tools you use.
Can we customise Helene: Customer Health Monitor to how we work? +
Yes. Helene: Customer Health Monitor is a starting template, with the Vibe Code feature in Omnie AI you can change the fields, logic, integrations and design to fit your exact process, with our team on hand whenever you need them.
Is our data secure? +
Security is built into the Omnie AI architecture from the ground up, so your data and your customers’ data are protected by a structured, proven approach rather than the gaps self-built apps leave behind.
Do you host and maintain Helene: Customer Health Monitor? +
Yes. We host your app on secure, managed infrastructure with a staging environment and continuous backups, so it stays fast, available and protected with nothing for you to manage.
What support do we get? +
Our team of experienced developers is on hand throughout. If you hit problems building, or your app ever causes issues, we can step in to diagnose and fix them for you.
Which industries is Helene: Customer Health Monitor for? +
Helene: Customer Health Monitor is used by teams across Financial Services, Healthcare, Membership & Associations, Professional Services and Technology & SaaS, and adapts to the way your business works.